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Gov2.0 is a buzzword
Today I was inspired by This post about the aims of Gov2.0 rather than a definition (the subject of this linked article at GovLoop) as it is written in a language that is opaque to citizens. It appears to me that citizens most likely care about:
Availability and value of services they actually receive (and the [...]
Gov2.0 is NOT a Social Media Strategery
What is Government 2.0?
Gov2.0 is Government run for Citizens. Each citizen must be able engage with the daily activity to government to satisfy their personal self-interest. It is about citizens getting what they want when and how they want it, and being able to converse with individual Government employees directly and with each other.
What [...]
UK Government data sharing
I was at CapitolCamp Today in Albany, New York. A great event for many reasons – especially the forward looking nature of the State Senate, @ahoppin, and all of the great people there. Now I said some things about OpenID and data protection that probably need a bit more explanation. Some things are just too [...]
Regenerating this site
New look coming soon… and some new content. Creative destruction. Rebuild from within. The same mission and goals prevail – it is time to put bigger ideas here and to be slightly more abrasive.
Stay subscribed.
Intersting Enterprise2.0 News
This week I noted these interesting posts, amongst many:
Six ways to make Web2.0 work:
http://www.mckinseyquarterly.com/Business_Technology/Application_Management/Six_ways_to_make_Web_20_work_2294
(thanks to Lee Bryant of Headshift for pointing this one out)
60 different How to guides:
http://mashable.com/2009/02/18/how-to-guide/
TIME top 25 blogs:
http://www.time.com/time/specials/packages/completelist/0,29569,1879276,00.html
Interesting musing on social networks:
http://confusedofcalcutta.com/2009/02/16/monday-morning-musing-about-social-networks/
Design for everybody…
This weekend I was lucky enough to join in a session of SF folks with a passing interest in Cognitive Science talking with Keith Lang of skitch, who put forward an interesting premise:
Most software is designed by men. It is precise, evaluates yes and no in binary, and relies on thinking in hierarchy. He had [...]
A simple problem: The Web Platform for Customers
We are creating a solution that enables a company to engage better with it’s customers, and allows customers to serve themselves. Customers get what they want either directly Or by engaging in conversation with each other with company employees.
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This post was inpired by “1. Start with a simple problem…. ” #1 of #50 essential strategies [...]
ROI for SaaS/Cloud offerings
I was asked yesterday about ROI for SaaS based solutions. Until yesterday it had seemed obvious to me that SaaS had little or no upfront costs, and most solutions have zero or little upfront costs in order to try them out that this was the equivalent of dividing by zero. Personally I made the shift [...]
Choosing SaaS.
The key point in any software choice is the difference in Total Cost of Ownership and risk regardless of how they are developed and delivered.
Any company delivering software or services incurs costs and risks that have to be charged somewhere – whether it is in the form of charging for premium services, charged support or [...]
744: Great Enterprise 2.0 Insights
Today my twitter feed told me about http://web2.socialcomputingmagazine.com/50_essential_strategies_for_creating_a_successful_web_20_pr.htm which is a great 50 point guide to building a Web2.0 offering. It is brilliant, insightful and it was interesting to see how many different ideas contribute to a single offering.
Inspired by this list – We will be describing how we address each one on each of [...]
750 days: New website launched with new design
The new website has been live for a couple of weeks now at http://www.firmstep.com which is a great design done by Scott Mallinson, who we heartily recommend for any design project you have. We have now also recommissioned him to restyle this blog amongst other things. So expect to see this blog get a makeover [...]
751 days left… (500andsomething working days)
This is not a mathematical error – just a switch to calendar days rather than working days for looking forwards.
Back in September 08 we set ourselves the goal of 600 working days to achieve our objectives, putting the deadline date at Feb 11th 2011. This is the date we are still aiming for.
The math just [...]
The Enterprise 2.0 Manifesto (making the case for the open organization)
I also gave this it’s own page so that it persists as a top level item…
The Enterprise 2.0 Manifesto (making the case for the open organization)
0.verview
The death of the mass-produced product for the mass-market is widely documented. The need for extraordinary customer service widely understood. We can make the kinds of organization and communication that [...]
The first 20 days – retrospective
We are 20 days along our 600 day journey to provide the world’s best customer service platform and contribute to good in the process. What did we achieve so far?
this blog
our new name,
our new logo,
commissioned our new website,
commissioned AdWords testing,
attracted our first sign-up based solely on adwords/test site
two customers running on the platform (although one [...]
Defining Value
I recently embarked on a reread of Lean Thinking the classic from Womack and Jones.There is a lot to think about in the book regarding systems thinking – but a big takeaway I got from the book this time was different to my earlier reading and it is this:
Understanding what is valuable to the customer [...]
Customer service in the clouds
At a Cloud Computing event in Santa Clara, CA where people are talking about the technology of cloud computing,
I am sure that other people have noticed the benefit to end customers that I am looking forward to providing:
failover, load balancing and disaster recovery such that the end customer has more reliable up-time
SaaS 70, level 2 [...]
Are you above average?
A number of studies show that most people rate themselves as above average. This wikipedia article on the Lake Wobegon Effect backs this up with science.
When was the last time you asked your customers honestly for feedback, and compared this with previous measures to see if you were improving?
Is this something that should be done [...]