Free Customer Service report

Posted by bretthusbands
December 15, 2008

Customer Experience Matters reports on this report on Customer experience (available free – just by registering) from Forrester research  – I found the spread of rankings in different indutries interesting. How is it that some industries have a more significant range than others – I will be trying to work out if that is just the nature of the selection of companies, or if there is more pressure in some industries that can be meaningfully inferred from the data.

customer service

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