Archive for December, 2008
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Free Customer Service report
Customer Experience Matters reports on this report on Customer experience (available free – just by registering) from Forrester research – I found the spread of rankings in different indutries interesting. How is it that some industries have a more significant range than others – I will be trying to work out if that is just [...]
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The Enterprise 2.0 Manifesto (making the case for the open organization)
I also gave this it’s own page so that it persists as a top level item…
The Enterprise 2.0 Manifesto (making the case for the open organization)
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The death of the mass-produced product for the mass-market is widely documented. The need for extraordinary customer service widely understood. We can make the kinds of organization and communication that [...]