Archive for November, 2008
Latest great post on co-creation from ConfusedofCalcutta
On ConfusedofCalcutta I recently came across this great article http://confusedofcalcutta.com/2008/11/15/whoa-reining-in-the-faster-horses/ that alone empahises the importance of what JP Rangaswami has to say, but more importantly the importance of what customers have to say.
As always walking-the-talk is the next most obvious thing to do…
If you are not yet familiar with Confused of Calcutta, you can find [...]
Customer Service Blogs
I went out looking to extend the blogroll on customer service and and found…
http://www.serviceuntitled.com/
http://flooringtheconsumer.blogspot.com/
http://customersrock.net/
http://tips-customer-service.blogspot.com/
http://customerservicevoodoo.wordpress.com/
http://www.allbusiness.com/sales/customer-service/10783-1.html
http://clearaction.biz/blog/
http://custserv.gbwatch.com/
http://www.customersarealways.com/
http://www.qaqna.com/
http://www.returncustomer.com/
http://customerevangelists.typepad.com/
http://shephyken.blogspot.com/
http://customerservicereader.typepad.com/
http://sethgodin.typepad.com/
http://consumerist.com/
http://customeru.wordpress.com/
http://lovethemup.com/
http://makeitgreat.typepad.com/
http://podcast.amanet.org/edgewise/category/customer-service/
http://www.thecustomercarenetwork.com/
http://www.customerthink.com/
http://www.mycustomer.com/customer_service_and_experience/
http://www.simplenomics.com/
http://www.yourcustomersmatter.com/
http://www.evilgeniusmarketing.com/ice/
http://www.callcenterscript.com/
http://www.customerservicemanager.com/customer-service-articles.htm
http://www.bazaarblog.com/
http://arc.typepad.com/customercrossroads/
http://experiencematters.wordpress.com/
http://www.freedyourmind.com/
http://nextup.wordpress.com/
http://thecustomerinstitute.blogspot.com/
http://contextrules.typepad.com/transformer/
http://maximumcustomerexperience.com/
http://www.goodexperience.com/
http://betuitive.blogs.com/beconnected/
http://netpromoter.typepad.com/
http://customerworld.typepad.com/swami_weblog/
http://cem.blogware.com/blog
http://www.slideshare.net/search/slideshow?q=customer+satisfaction&submit=post
http://www.600days.com
How many minutes did you spend today thinking about customer service?
I mean dedicated minutes of thinking time.
In response to specific requests from customers?
More generally about how to improve things for customers?
Or in small improvements to products and services, that customers will really notice?
How about when writing a brief or design to describe it from the customer experience, and really think about how the customer feels?
Getting [...]
Bad news is better than no news
A couple of recent airport escapades had me siting around with no information. From my point of view what happened in the first one was:
0545 – check in luggage for 0645 flight
0645 – in line with over half of the travellers ticketed and on the stairs to the gate
0715 – everybody already ticketed gets un-ticketed [...]