Comments on: A list of things that make good customer service http://www.600days.com/2008/09/good-customer-service-lis/ Creating a web platform, and improving the world by generating profit for good causes Wed, 10 Mar 2010 23:43:18 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Stephen Kerley http://www.600days.com/2008/09/good-customer-service-lis/comment-page-1/#comment-5 Stephen Kerley Wed, 22 Oct 2008 10:48:27 +0000 http://www.600days.com/?p=14#comment-5 One thing which is often omitted: Giving customers the level of control they want (minimal or almost total) over the service you provide. For instance, when supplying a product or service, some customers will want to specify what they recieve in great detail, others will want the supplier to make many decisions for them, based on a deliberately imprecise speicification. One thing which is often omitted:

Giving customers the level of control they want (minimal or almost total) over the service you provide.

For instance, when supplying a product or service, some customers will want to specify what they recieve in great detail, others will want the supplier to make many decisions for them, based on a deliberately imprecise speicification.

]]> By: Liz Adams http://www.600days.com/2008/09/good-customer-service-lis/comment-page-1/#comment-4 Liz Adams Thu, 09 Oct 2008 09:50:00 +0000 http://www.600days.com/?p=14#comment-4 I think the most important thing in delivering good customer service is caring in the first place. I think the most important thing in delivering good customer service is caring in the first place.

]]> By: Mark Connelly http://www.600days.com/2008/09/good-customer-service-lis/comment-page-1/#comment-3 Mark Connelly Mon, 29 Sep 2008 09:55:44 +0000 http://www.600days.com/?p=14#comment-3 Customers are defined in business generally in two catergories; internal and external - all these points apply equally to our internal customers as our external ones. In fact in my opinion; one catergory cannot be garunteed excellent customer service without the other reciving the same. Customers are defined in business generally in two catergories; internal and external – all these points apply equally to our internal customers as our external ones. In fact in my opinion; one catergory cannot be garunteed excellent customer service without the other reciving the same.

]]> By: Russ Casey http://www.600days.com/2008/09/good-customer-service-lis/comment-page-1/#comment-2 Russ Casey Mon, 29 Sep 2008 08:44:07 +0000 http://www.600days.com/?p=14#comment-2 I think it's important to communicate with customers in their preferred way - the timing and method of contact, and the party that initiates the contact are all things that the customer may have an opinion about. I'm shopping for a new house at the moment and I like receiving emails about new properties from estate agents as it saves me from having to sift their websites, but I don't want to be bugged by phone calls. I'm not sure this is a new heading in your list though, or if it comes under 'understanding the customer' and 'personal attention'. I think it’s important to communicate with customers in their preferred way – the timing and method of contact, and the party that initiates the contact are all things that the customer may have an opinion about.

I’m shopping for a new house at the moment and I like receiving emails about new properties from estate agents as it saves me from having to sift their websites, but I don’t want to be bugged by phone calls.

I’m not sure this is a new heading in your list though, or if it comes under ‘understanding the customer’ and ‘personal attention’.

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