Are you above average?
A number of studies show that most people rate themselves as above average. This wikipedia article on the Lake Wobegon Effect backs this up with science.
When was the last time you asked your customers honestly for feedback, and compared this with previous measures to see if you were improving?
Is this something that should be done all of the time, quickly, with every interaction? What are your thoughts on the best way to get real time feedback?
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